Monkscroft Care Centre, a nursing and dementia home in Cheltenham run by The Orders of St John Care Trust, has achieved a rare top 10 rating on consumer review website Carehome.co.uk – thanks to its residents and their families.
Residents of the 80-bed nursing home and their loved ones can submit reviews based on eleven criteria: facilities, care/support, cleanliness, dignified treatment, food and drink, staff, activities, management, safety/security, rooms and report price quality. money.
A recent comment posted on the website by Vicky, a resident’s daughter, said: ‘I was delighted to have a place for mum in this popular and exceptional care home. The staff couldn’t have been more helpful in helping her get settled. She says the staff are lovely.
“They know her so well after just 2 weeks. My mind and our family now have peace of mind.
The care home has an outstanding CQC rating and a team of around 130 people covering day and night roles.
Home Manager since 2019, Doreen Paisley said: “We are all delighted to achieve this top score thanks to the personal reviews of our residents and their family members. This score is a testament to the hard work of everyone at Monkscroft and reflects the excellent leadership of the home management teams who work tirelessly to continually put an exceptional level of care at the very heart of what they do.
“Even through the recent challenges of the pandemic, everyone has been focused on running a vibrant home with plenty of activity, high-quality care, and meaningful moments for our residents.”
The profile of Monkscroft Care Center can be viewed here: www.carehome.co.uk.