Cumbria Constabulary has been praised after receiving a ‘good’ overall performance rating, but there are ‘areas needing improvement’.
Her Majesty’s Police and Fire and Rescue Services Inspectorate (HMICFRS), an oversight body which assesses police forces across the UK, inspected Cumbria’s police operations in nine categories.
The police force received an ‘Exceptional’ rating for the management of offenders; three “goods”, including investigating a crime; and four “adequate” judgments, including crime prevention, antisocial behavior and treatment of the public.
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The report highlighted the need for significant improvements in the handling of non-emergency calls from the public as well as neighborhood policing resources.
The force has also been praised for its emphasis on early intervention with children and youth.
Her Majesty’s Constabulary Chief Inspector Andy Cooke said: ‘I commend Cumbria Constabulary on their performance in keeping people safe and reducing crime, although they need to improve in certain areas to provide consistent quality service.
“Force’s work in dealing with registered sex offenders is excellent, meaning it protects communities from some of the most dangerous offenders – I’m impressed with some of the innovative practices.
“Cumbria Constabulary needs to improve its call handling performance. Emergency calls are answered quickly; however, sometimes abandonment rates for non-emergency calls do not meet national standards,” he said .
Chief Constable Michelle Skeer said: “We welcome recent HMICFRS findings acknowledging the police as ‘exceptional’ in the handling of high-level sex and violent offenders and as ‘good’ in the areas of crime investigation. crimes and our work to keep vulnerable community members safe.
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“We are incredibly proud to have been recognized for the hard work and dedication of our staff and officers across many areas of policing, which has been achieved despite the need to adapt quickly to the ever-changing challenges that COVID policing presented.
“The results recognized that Cumbria Constabulary remains one of the most successful forces in the country in areas such as domestic violence arrests, charge rates and ‘action taken’ outcome rates.
“The force’s work to prevent and reduce crime, including working in partnership and the innovative work that officers facilitate in communities, was also positively recognized.
“However, we are never complacent, we want to provide exceptional service across the board for Cumbria.
“Improving response times for responding to non-emergency calls has been identified as needing improvement. A callback system and a live online chat facility have both since been launched, with positive results already achieved.
“These facilities are in addition to reporting online through our website or by calling 101,” she said.
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