AN Inverness care home received a very satisfactory inspection report despite inspectors being unable to speak to residents due to a Covid outbreak at the end of February this year.
However, loved ones the Care Inspectorate team spoke to were rave about the care their loved ones received at the 60-bedroom Kingsmills Care Home.
Key points from inspectors included: “We saw staff provide kind and respectful care. The standard of care planning was very good. There was a good level of cleanliness throughout the house. Staff experienced good leadership and there was effective oversight of care.
Key messages also included “further improvements are pending regarding linen management” and the house was asked to “ensure that environmental repairs are quickly carried out”. Inspectors also found that the service would benefit from reviewing the way it assesses and responds to changing staffing needs at critical times.
To assess quality, a six-point scale was used, where one is unsatisfactory and six is excellent.
Kingsmills support for people’s wellbeing has been rated a five or very good, and for care and support during the pandemic it has been a four or good.
The report states: “Infection control practices support a safe environment for people receiving care and staff.
“People lived in a safe, well-maintained and clean environment. We found the house to be visibly clean, fresh and generally well presented.
“We observed good standards of environmental cleanliness demonstrated by the maintenance staff. There were clear procedures in place for visits while the house remained closed due to the Covid-19 outbreak. The systems in place reduced the risk of spreading infection when visitors entered the house.
The report included: “We noted that despite the general cleanliness of the house, we found mattresses which, although unused at the time we were home, had not been discarded and were in unsatisfactory condition. This was immediately taken care of but we reminded the service to be vigilant to prevent it from happening again.
“We observed laundry practices that were generally good. However, we found that a small amount of potentially infectious used laundry had not been properly bagged for transfer to the laundry room. Although this was immediately corrected, we will be making an improvement to ask the service to review laundry practices.