Thank you for your email of December 21, 2020.
Please find below the answers in blue to the questions you have raised:
AI and digital transformation
- Do you currently have AI-enabled chatbots that interact directly with citizens? If not, do you plan to introduce it in the next 12 months?
There are no AI-enabled chatbots interacting directly with citizens and none are expected in the next 12 months.
If you are interested in introducing AI-enabled chatbots in the next 12 months, please let us know who is best to contact about it. (Name, function and e-mail address)
N / A
- Do you currently have an online chat to interact with citizens live on your website? If not, do you plan to introduce it in the next 12 months? If you are looking to introduce live web chat in the next 12 months, please let us know who is best to contact about this. (Name, function and e-mail address)
There are no live web chats engaging citizens directly on the website / app and none are planned for the next 12 months.
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Please remember to quote the above reference number in any future communication.
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Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
MHRA Customer Service Center
Medicines and Health Products Regulatory Agency 10 South Colonnade, Canary Wharf, London E14 4PU Telephone 020 3080 6000