Request for Access to Information on AI and Digital Transformation (FOI 20-570)

Thank you for your email of December 21, 2020.

Please find below the answers in blue to the questions you have raised:

AI and digital transformation

  1. Do you currently have AI-enabled chatbots that interact directly with citizens? If not, do you plan to introduce it in the next 12 months?

There are no AI-enabled chatbots interacting directly with citizens and none are expected in the next 12 months.

If you are interested in introducing AI-enabled chatbots in the next 12 months, please let us know who is best to contact about it. (Name, function and e-mail address)

N / A

  1. Do you currently have an online chat to interact with citizens live on your website? If not, do you plan to introduce it in the next 12 months? If you are looking to introduce live web chat in the next 12 months, please let us know who is best to contact about this. (Name, function and e-mail address)

There are no live web chats engaging citizens directly on the website / app and none are planned for the next 12 months.

If you are not satisfied with the processing of your request, you have the right to request an internal review. Requests for internal reviews should be submitted within two months of the date you receive this response and addressed to: [email protected]

Due to the current Covid-19 situation, we are unable to accept delivery of documents or correspondence by post or courier to any of our offices.

Please remember to quote the above reference number in any future communication.

If you remained dissatisfied with the outcome of the internal review, you would have the right to directly request a ruling from the Information Commissioner. Please keep in mind that the Information Commissioner will not normally review our processing of your request unless you have contacted us first to perform an internal review. The Information Commissioner can be contacted at:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

cordially

MHRA Customer Service Center

Medicines and Health Products Regulatory Agency 10 South Colonnade, Canary Wharf, London E14 4PU Telephone 020 3080 6000

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