Scoring high in all the criteria defined in the MoTAC rating system for hospitality services, Tiara Hotel Labuan has maintained the excellent quality of its facilities and services over the years with admirable success.
LABUAN: Tiara Hotel in Labuan, which is one of the oldest duty-free hotels on the island, has been certified as a five-star resort hotel and awarded with an official certificate to recognize its five-star rating from the Ministry of Tourism, Malaysian Arts and Culture (MoTAC) Friday. General Manager of Tiara Hotel Labuan, Chai Tze Khee, received the certificate from MoTAC Putrajaya Officer, Zakiah Zainuddin during a ceremony at the hotel premises. The 30-year-old Tiara Hotel Labuan has been audited and verified as a five-star resort hotel, joining a handful of hotels or resorts listed in this International Business and Financial Center (IBFC).
Scoring high in all the criteria defined in the MoTAC rating system for hospitality services, Tiara Hotel Labuan has maintained the excellent quality of its facilities and services over the years with admirable success. Tze Khee said the five-star rating was a testament to the hotel’s very dedicated team. “They are so committed and working towards the hotel’s vision of becoming the preferred five-star resort on this island and Malaysia as a whole. “This rating demonstrates our continued commitment to providing customers with excellent service,” he said, adding that employees were positive and would be able to maintain the level of service required of a five-star hotel. “Furthermore, we are committed to providing services that exceed the expectations of all of our clients and this five-star recognition from the ministry will certainly motivate our staff to deliver the best to our clients,” he said. The Tiara Hotel Labuan is designed with poolside patios, a gymnasium, several public walkways, outdoor gardens and sun loungers. Immerse yourself in the luxury of a private swimming pool and let yourself be enchanted by its interior garden and outdoor space shower. The hotel has 73 rooms (24 deluxe type and 49 suites), with 16 contemporary-inspired modern villas connected by spacious promenades. There are two restaurants serving a wide range of delicacies – The Grill Restaurant offers all day dining serving a wide range of local and international dishes and in the evenings there is a poolside restaurant where one can also enjoy live music. . For a taste of Chinese delights, try the Chinese Seafood Restaurant and for rest and relaxation, head to the nearest spa and reflexology centre. – Bernama ‘Establish a one-stop-shop to deal with cases of online banking theft’
ALOR STAR: “RM2000 suddenly disappeared from my husband’s account. The money was for our household expenses, including infant formula and disposable diapers. The bank said it would take 45 days to resolve the issue. This is the nightmare that housewife Fadzilah Kassim (not her real name) endured when her husband suffered an unauthorized withdrawal from his bank account. His experience is just one of many that show how cybercriminals not only target the wealthy, but also those struggling to make ends meet. “It’s frustrating. Although this type of crime has been happening for years, it seems our system is powerless to stop it,” said Kedah (cake) Consumers Association President Muhammad Yusrizal Yusoff He pointed out that in the digital age, it was unacceptable for a victim’s complaint to be resolved in only 45 days. “The current standard time frame for resolving consumer complaints has been set at 14 days. It’s unbelievable that some banks still have that 45-day response time,” he told the New Straits Times. He said there have been instances where depositors’ funds disappeared from their accounts and were were transferred to third-party accounts.”After verification, the banks confirmed that the transactions were legitimate and customers were informed that they could not file complaints. “Yusrizal called for the establishment of a one-stop shop unique including government agencies, banks and Bank Negara Malaysia to resolve such cases. “The problem is that government agencies or banks claim to have limited authority to handle complaints. “The victims are sent from one part to another. Many are frustrated and decide to stop fighting for justice. “Cake believes we need a single center to handle financial scams and theft cases to expedite action and reimburse affected victims.” Criminal analyst Kamal Affandi Hashim agrees, saying the key issue is helping victims recover their stolen money. “The process should be streamlined, but unfortunately victims are being shunted from one agency to another,” he said. Kamal noted that a bank is a trust institution. People, he said, deposited their money in banks because they trusted the safety of the banks. “But once banks practice plausible deniability or diminish their responsibility to protect customer deposits, the public perception of banks as trustworthy institutions also declines.” Kamal suggested that authorities and banks explore ways to strengthen consumer protection against cybercrime. “Maybe it’s time for banks to work with insurance companies to provide personal insurance protection for individual accounts. “This is similar to the role of Perbadanan Insurans Deposit Malaysia (PIDM), which provides guarantees of up to RM250,000 to account holders in the event of a problem with the bank.” Cases of online bank fraud surfaced recently when nephrologist Dr Rafidah Abdullah lost RM13,000 from her bank account following three unauthorized CIMB Clicks transactions on August 19. She claimed that the transactions took place although she did not receive a Transaction Authorization Code (TAC). She said she reported the matter to the CIMB, police and other organisations, and was told the money would not be recovered once the scammer withdrew it. Last month, a shopkeeper in Melaka lost RM4,700 to her bank account when she downloaded an Android Package Kit (.APK) file to book cleaning services advertised on Facebook. * Follow us on Instagram and join our Telegram and/or WhatsApp channels for the latest news you don’t want to miss.
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